FAQ’s

Delivery



Only Express delivery includes tracking. You will receive an email with your tracking link once your items have been dispatched. If you have any concerns regarding your order, our Customer Service team will be able to help you.

If you have any concerns regarding your order, please call us on ____________ or email us on info@chandanallen.com so we will be able to help you.

Check your final dispatch email. Any change to the order will be outlined here. If you find a discrepancy just give us a call on ____________ or email us on info@chandanallen.com so we will do our best to help you.

The item may have recently sold out. Please call us on ____________ or email us on info@chandanallen.com so we will be able to help you.

Check the “Order history” on your Chandan Allen account. If you do have an order number it would be worth checking that your email address is correct. If, however, there is no recent order listed it means the process has been unsuccessful.

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page an order confirmation number will be issued. You will also immediately receive an e-mail confirming that your order has been received. We will also send you a second e-mail to notify you when your order has been shipped and your credit card has been charged.

We currently offer an Express Delivery service via FedEx.

We’re sorry but once your order has been placed it’s not possible to change your delivery choice.

Unfortunately, we are currently unable to deliver items to PO Box addresses.

We are pleased to confirm that we currently ship to several countries outside of the USA .


Placing an Order



If you are ordering within the USA, please note that you will need a valid State and Zip code.
On entering your billing and Delivery address details, there will be an option which states ‘Do not know my postcode’. Please click this and it will allow you to continue with the checkout process.

We are unable to cancel or amend orders once they have been placed. This includes changes to your Delivery address. Please ensure you review all information carefully as you proceed through our checkout. However, you can return any unwanted product to us. For details of our refund policy, please call us on ____________ or email us on info@chandanallen.com so we will be able to help you.

Unfortunately, there are some items that we cannot deliver to certain countries due to customs, legal, regulatory and practical restrictions. Any other restrictions for Delivery are noted on the product page and will be highlighted during the checkout process.
All customers outside of the USA are responsible for checking with the local customs authorities before placing an order for international Delivery. This is due to some countries having import restrictions on certain products and materials which may cause the order to be held up in customs.


Unfortunately, we do not have the facilities to gift wrap or include a gift message with any of our orders. Please note, all orders will be sent with a despatch note inside the parcel. This needs to be included in the parcel as it is your proof of purchase.

No. We currently are required to collect sales tax in the following states: California, Florida, New York, Texas and Washington.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our ecommerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.